Activity report 2017

Société des Transports Intercommunaux de Bruxelles

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Activity report 2017

  • Highlights 2017
    • Key figures
    • Editorial
  • Satisfied customers
    • 2017 Barometer
    • Ridership
    • Kilometres travelled
    • Capacity
    • A multi-faceted offer
      • Go Easy: recharging your MOBIB at home
      • STIB talks to its customers
      • Info closer to the customer
      • WiFi in all stations
      • Communication about projects
      • STIB strengthens its Noctis network
      • STIB gets Brussels moving
      • STIB launches its first Hackathon
    • Network security
      • 107 new station security staff
      • Greater human presence
      • A more courteous network
      • Respecting passenger equality
      • Travel in complete safety
      • Safety is everyone's business
  • A high-performing company
    • Financial resources
      • Revenue
      • Expenditure
      • Coverage ratio
    • Investments
      • Developing infrastructures
      • Extension of tram 94
      • Construction of tram line 9
      • Application submitted for Metro M3
      • New lease of life for the east-west line
      • Network maintenance
      • Track replacement
      • More fluid public transport
      • STIB updates and extends its fleet
      • Choosing the colour of the metro
      • Station renovations
    • The service quality
      • 100% of services certified
  • Proud, committed employees
    • Human resources
      • Workforce
      • Recruiting new talent
      • Training employees
      • Ensuring well-being at work
      • Year of diversity
  • Social and societal responsibility
    • Economic commitment
      • Participating in investments
      • The Drive Programme
    • Environmental commitment
      • Increasingly clean vehicles
      • A greener business
      • Energy performance
    • Societal engagement
      • 29,000 people reached
      • Meeting schools
      • Combating incivility
      • STIB champions the disadvantaged
      • Network accessibility
      • TaxiBus
  • STIB in brief
    • Management bodies
    • Company structure
    • STIB's values
  • Statistics

Topics

  • Highlights
  • Customers
  • Company
  • Employees
  • Responsibility
  • In brief
  • Statistics

2017 HIGHLIGHTS

Every day, STIB employees join forces to get Brussels moving.

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Key figures

400.9

Million
journeys

7.1/10

Customer
satisfaction

45.8

Million
km travelled

8,773

Staff

1,164

Bus/Tram/Metro
vehicles

82

Bus/Tram/Metro
lines

Editorial

We will still have many challenges to face in the next few years. We are ready to tackle them, together, to create the mobility of tomorrow in support of a sustainable city.

Brieuc de Meeûs Chief Executive Officer

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Satisfied customers

Customer satisfaction remains a priority for STIB.
Throughout 2017, the employees of the public transport company have been working to offer travellers a high quality, reliable, high-performing, innovative service that is as safe as possible.

97%

of passengers benefiting from a waiting time display

A high-performing company

STIB intends to deliver a quality service that meets customer expectations.
It manages its human and financial resources attentively and rigorously and ensures it has the tools and resources needed to continue its activities and improve mobility.

Renovation
of the Bourse
and de Brouckere
metro stations

100% ’Quality of service’
Certified services

Loyal and committed employees

STIB has over 8.700 motivated and competent employees who allow the public transport company to carry out the missions and projects assigned to it by the Brussels-Capital Region.

New recruits

705
100% environmental certification
ISO 14001

Social and societal responsibility

STIB wants to be a responsible business, i.e. a business which helps to meet the economic, social and environmental challenges that Brussels is facing.

100% Green
energy

Accessible
platforms
in 47 stations

  • Highlights
    • Key figures
    • Editorial
  • Customers
    • 2017 Barometer
    • Ridership
    • Kilometres travelled
    • Capacity
    • A multi-faceted offer
    • Network security
  • Company
    • Financial resources
    • Investments
    • The service quality
  • Employees
    • Human resources
  • Responsibility
    • Economic commitment
    • Environmental commitment
    • Societal engagement
  • In brief
    • Management bodies
    • Company structure
    • STIB's values
  • Statistics
  • Financial report

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