STIB consolidates its score
Customer satisfaction remains the same in 2017. The satisfaction barometer, conducted annually by an independent market research company, gave STIB a score of 7.1/10. This confirms STIB's 2016 score and is the highest satisfaction rating ever achieved by the public transport company.Customer satisfaction levels remain high and stable. More than one customer in four believes that STIB has improved overall in the last year, with 75% of people surveyed giving it a score higher than or equal to 7/10.Satisfaction with metro and tram lines increased slightly (7.2 compared with 7.1 in 2016). The feeling of safety during the day increased to 7.5/10.